Privacy Policy

SoftPro9 IT Services - Protecting Your Data with Care

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Introduction

SoftPro9 IT Services ("SoftPro9," "we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard your information when you use our websites, applications, products, services, and solutions (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

About SoftPro9 IT Services

SoftPro9 IT Services is a global provider of IT solutions including advanced web and app development, digital marketing with AI, SAP consulting services, and recruitment. In the course of delivering these services, we may collect and process personal information from clients, employees, partners, vendors, and website visitors.

We recognize the importance of safeguarding data in an era where digital trust is essential. This Privacy Policy outlines our practices in compliance with applicable data protection laws, including:

GDPR (EU) – EU Regulation (EU) 2016/679
CCPA (California) – California Consumer Privacy Act
India DPDPA, 2023 – Digital Personal Data Protection Act
Other applicable international privacy and security regulations

Our aim is to maintain the highest level of transparency and accountability in managing your personal information.

Scope of Policy

This Privacy Policy applies to:

Visitors to our websites (e.g., softpro9.com)
Users of our web and mobile applications
Clients, partners, vendors, and contractors

Employees and job applicants
Digital marketing campaign users

It does not apply to third-party websites, platforms, or applications that may be linked to our Services.

Definitions

To ensure clarity, the following terms are used in this policy:

Personal Data: Any information relating to an identified or identifiable natural person (e.g., name, email address, phone number).

Processing: Any operation performed on data, including collection, storage, use, sharing, and deletion.

Controller: Entity that determines the purpose and means of processing personal data (SoftPro9 acts as a controller for most client and employee data).

Processor: Entity that processes personal data on behalf of the controller.

Cookies & Tracking Technologies: Small files stored on devices to collect data about interactions with our websites or services.

Information We Collect

We collect different categories of data to deliver our Services effectively:

Personal Data

• Full name, contact details (email, phone, address)
• Job title, company name, professional background
• Billing and payment details
• Login credentials for client portals

Non-Personal Data

• Browser type, operating system, device info
• IP addresses and geolocation data
• Usage data (page visits, click patterns)
• Time spent on site

Sensitive Data

• Government-issued IDs (for employment)
• Bank account details (payroll/vendor payments)
• Certifications and qualifications

We do not knowingly collect sensitive categories such as racial origin, religion, or health data unless explicitly required by law or contract.

How We Collect Information

We gather information from multiple sources:

Direct Interactions: Filling forms on our website, requesting proposals, applying for jobs, or contacting support.

Automated Technologies: Cookies, analytics tools, AI-driven behavior tracking.

Third-Party Sources: Recruitment portals, marketing partners, SAP partners, and business affiliates.

Employee Records: HR, payroll, and performance management systems.

Purpose of Data Collection & Use

We process personal data for legitimate business purposes, including:

Service Delivery: To provide IT consulting, development, and recruitment services.
Communication: To respond to inquiries, send updates, and manage client relationships.
Billing & Payments: To process transactions securely.
Marketing & Promotions: To share updates about SoftPro9's services and industry insights.
Recruitment & Employment: To evaluate candidates, manage HR processes, and maintain employee records.
Compliance: To adhere to legal, tax, and regulatory obligations.
Security & Fraud Prevention: To detect, investigate, and prevent malicious activities.

Legal Basis for Processing Data

Our processing of data is based on one or more of the following legal grounds:

Consent: Provided by users for marketing or communication.

Contractual Necessity: To deliver agreed-upon services.

Legal Obligations: To comply with statutory requirements.

Legitimate Interests: For business operations, analytics, and improving services.

Cookies & Tracking Technologies

We use cookies and tracking tools for:

Remembering user preferences
Analyzing website performance
Enabling secure login sessions
Targeted advertising campaigns

Users can manage cookie preferences through browser settings or opt-out tools.

Sharing of Information

We do not sell or rent personal data. However, we may share data with:

Service Providers: Payment processors, cloud hosting, marketing tools

Business Partners: SAP alliances, digital agencies, recruiters

Legal Authorities: When required by law or regulatory obligations

Corporate Transactions: In the event of mergers, acquisitions, or restructuring

International Data Transfers

As a global IT services provider, we may transfer data outside your country. Where data is transferred internationally, we ensure compliance through:

Standard Contractual Clauses (SCCs)
Binding Corporate Rules
Adequacy decisions by relevant authorities

Data Retention Policy

We retain personal data only as long as necessary:

Client records: For the duration of engagement + 7 years (for legal compliance)

Recruitment data: Up to 2 years (unless required longer)

Employee data: As required by labor and tax laws

Marketing data: Until user opts out

Data Security Measures

We implement technical, administrative, and organizational safeguards, including:

Encryption of sensitive data in transit and at rest
Multi-factor authentication for systems access
Regular vulnerability assessments and penetration tests
Employee training on cybersecurity best practices

User Rights

Depending on applicable law, users have the following rights:

Right to access personal data
Right to rectify incorrect information
Right to erasure (Right to be Forgotten)
Right to restrict processing
Right to data portability
Right to object to marketing communications

Requests can be made by contacting us (see Contact Us section).

Children's Privacy

Our Services are not directed to children under 16 years of age. We do not knowingly collect personal data from children.

Marketing & Communication Preferences

Users can manage preferences by:

Unsubscribing from email lists
Adjusting cookie settings
Contacting us directly to opt out of targeted communications

Third-Party Links & Services

Our websites may link to third-party platforms. SoftPro9 is not responsible for their privacy practices. We encourage users to review third-party policies before engaging.

Employee, Vendor & Partner Data

In addition to clients, we also process:

Employee Data: Payroll, benefits, performance, training records

Vendor Data: Contracts, payment details, service history

Partner Data: Collaboration agreements, SAP ecosystem integration

Data Breach Response Policy

In case of a breach:

Users will be notified within legally required timelines
Authorities will be informed (if mandated)
Containment, investigation, and remediation will be carried out immediately

Changes to Privacy Policy

SoftPro9 reserves the right to update this Privacy Policy. Users will be notified via email, website notices, or account alerts.

Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:

Email:

privacy@softpro9.com

Phone:

+91-9535451414

Address:

SoftPro9 IT Services
Bangalore, Karnataka, India